By Submitting an online order you have agreed to all terms and conditions listed below.

If this Order has not shipped and you decide to cancel a full refund will be gladly given less any expenses. However any Order Cancelled or Refused after it has been shipped All Restock & Freight Charges will be deducted from any credit issued.


TERMS FOR FREE COMMERCIAL SHIPPING:
This item will ship on a Semi Truck. For Residential Delivery Address there will be an extra charge based on location. Please make sure you have access to a loading dock for delivery. FREE SHIPPING applies to a Commercial Delivery Address w/ Semi Truck Access (Loading Dock or Fork Lift Access) to the lower 48 states. All FREE SHIPPING is limited to the Continental US only. Any shipments to Alaska, Hawaii or Canada will not receive FREE SHIPPING. We will however, deliver to any freight forwarder or shipping point within the continental US at no additional cost if the items are indicated as FREE SHIPPING Status.This also includes Customer Pick-Up at the Common Carriers Trucking Terminal. A daytime telephone number must be supplied for all orders shipping Common Carrier. Freight shipments must be thoroughly inspected prior to accepting delivery. We are not responsible for any damages or shortages once a freight shipment has been signed for. If you have any questions on shipping you can contact one of our Sales Reps @ 1-800-776-3595 or send us an e-mail. Canada Residents please call or e-mail for a shipping quote.

CAUTION TO THE CONSIGNEE (RECEIVER) OF GOODS ORDERED!
In the rare case of a damaged shipment, TAKE PICTURES, it is imperative that you note any irregularities on the Bill of Lading. Carton (box) holes, Dents, tears, etc. should be noted on the form the driver gives you to sign when you are accepting delivery. If you sign for a package and DO NOT note any irregularities there is nothing BIRD LADDER & EQUIPMENT can do. If you open the package and there is hidden damage you have 15 days to contact the delivering Freight Line. Please retain the original containers and packing for the inspectors.
If severe damage is present REFUSE shipment and call us.

PLEASE READ BEFORE ENTERING ORDER
Your Credit Card will be charged in full at the time the order is processed.
Most orders shipped from stock same day (Milwaukee, WI.). Please allow 3-7 days for delivery. No shipments made on weekends.
Any Orders Cancelled prior to shipping will be credited back in full, no questions asked.
Any Orders Cancelled after the merchandise has shipped will be subject to a 25% restock charge and the customer is responsible for returning all merchandise to the appropriate warehouse. All packaging must be in original and sellable condition any alterations to original packaging may result in additional charges above the 25% restocking charge. (Example: Items returned in a box other than the original packaging, it makes it impossible to sell as new merchandise)
Any Order that has VISIBLE DAMAGE must be refused. Please notify the sales department of this refusal and we will reship your order in a timely manner.


IF FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR PURCHASE PLEASE CONTACT US AT 800.776.3595